The Pakistan Telecommunication Authority (PTA) received a total of 166,046 complaints against telecom and internet services during the fiscal year 2024-25. Most complaints were submitted through online portals, the PTA mobile app, and toll-free helplines.
Out of these, 159,325 complaints were against mobile operators. People mainly reported issues with call quality, poor network coverage, and unreliable service. Another 5,011 complaints were related to internet services, including slow speeds and frequent disconnections.
The PTA and service providers resolved 164,249 complaints successfully. This includes 157,923 out of 159,325 mobile-related complaints and 4,703 out of 5,011 internet complaints. The overall resolution rate remained high.
Experts say the large number of complaints shows growing public concern over service quality. As more people use digital services for work, education, and daily life, demand for better connectivity has increased across Pakistan. Many users face persistent problems with mobile data and broadband, especially in smaller cities and rural areas.
The PTA continues to monitor the situation closely and urges telecom companies to improve their infrastructure and service standards. Officials believe stronger action is needed to meet rising customer expectations.
This high volume of complaints highlights the challenges faced by Pakistan’s telecom sector despite rapid digital growth. Consumers hope for quicker improvements in network performance and service reliability in the coming months.